With a background in IT support and a passion for leveraging technology in nonprofit organizations, I specialize in Microsoft 365 administration, cybersecurity best practices, and workflow automation. As an IT Support Specialist II at the Humane Society Pikes Peak Region, I manage VoIP systems, Cisco Meraki networking, and Power Apps development, ensuring smooth operations in a fast-paced environment.

Beyond my full-time role, I have experience providing IT consulting, training, and technical support for various organizations and individuals. My expertise spans hardware and software management, advanced automation with Power Automate, and SharePoint administration. I also provide cybersecurity training, including phishing attack simulations, to help organizations strengthen their security posture.

My background includes setting up cloud solutions, managing hybrid environments, and streamlining business processes through automation. Whether implementing cybersecurity frameworks, developing custom Power Platform solutions, or offering personalized IT training, I bring real-world expertise and a hands-on approach to every project.

Certifications

CompTIA Security Plus

People and Business Leadership Essentials

Business Management

Career Essentials in System Administration by Microsoft and LinkedIn

Accomplishments

Employee of the Quarter at the Humane Society of the Pikes Peak Region

Employee of the Year at the Humane Society of the Pikes Peak Region

Developed and deployed an automated Queue system utilizing Microsoft Power Platforms

RMM automation deployment projects

In-person IT training proctoring

Azure security grouping deployment